Privacy Policy

This privacy policy is for the website keramikos.co.uk and is served by Keramikos Ltd.

Keramikos Ltd (of Unit A, Azalea Close, Clover Nook Industrial Park, Somercotes, Alfreton, Derbyshire, DE55 4QX) takes the protection of your data and privacy seriously. This policy outlines the personally identifiable data that may be acquired and used in the routine operations of the business and how that data is used. Keramikos Ltd is not in the business of selling, renting or trading customer, or customer contact or other personally identifiable information with other companies and will only provide any such information to suitable external companies when required to fulfil customer orders or conduct other legitimate business activities. For example address details might be provided to a courier company to allow delivery of an order.

Types of Data We Hold and Process

All sensitive electronic data held by Keramikos Ltd is stored on secure servers with all reasonable measures to ensure security put in place.

Client Contact Data

Keramikos Ltd maintains a set of client data, including contact information, within its customer relation management database system. This is used to facilitate the fulfilment of orders, provision of quotes, invoicing of orders and other such activities necessary to the provision of our goods and services. This data may also be used to communicate with you in order to maintain accuracy of details held and to pursue our goals of providing quality service to companies in the promotions industry.

‘End Customer’ Data

Data provided to us by our clients that relates to customers of that client, here referred to as the ‘end customer’, will be treated with the utmost confidentiality and will only be used as needed in the fulfilment of orders for the client company. ‘End Customer’ data will not be passed onto any external company except where required for fulfilment of orders, for example provision of name and address details to a dispatch company.

Marketing and Automated Emails

Keramikos uses a third-party provider, Mailchimp, for sending marketing emails to keep you up-to-date on our products, services and special offers, as permitted under the ‘legitimate interests’ basis for processing allowed under the GDPR. The Mailchimp system allows you an easy means to opt out of the emails by clicking the ‘unsubscribe’ link at the bottom of each email. The Mailchimp system provides us with statistics on email opening and opening of any links within the email. This data is generalised and cannot be used to monitor any one individual’s activity.  Please see Mailchimp’s privacy notice for further information:

https://mailchimp.com/legal/privacy/

Keramikos Ltd may also send automated emails directly for specific purposes such as order follow ups. To restrict these, please follow the instructions on the email or contact us.

Website Data

The websites operated by Keramikos Ltd (including keramikos.co.uk, mugsgalore.com, sportsbottlesgalore.com, thekeramikosgroup.co.uk) all store ‘cookie’ data to allow certain functionality, including access to restricted areas of a website that are available to users who have been provided with a log in. This data may include generalised statistics on page usage but, even where a user is logged in, the data gathered is not used to monitor or record the behaviour of any one individual.

Where log-ins are provided and the required data is stored, the data in question is restricted to the use of the site in question. Log-ins must be specifically requested and provision of these is limited to people verified as members of the promotions industry.  The resulting data is not shared with any other company and is only used in the processes of authenticating users of the given website.

Visitors to the websites may prevent the use of cookies by adjusting settings in their browser software. This may have an adverse and unpredictable effect on some of the website’s functions. Information on disabling cookies for different browsers can be found below.

The websites also make use of a third-party service, Google Analytics, to collect generalised information on page visits and how visitors use the site. This information does not identify any one user of our website.  For more information on Google Analytics’ privacy policy, please follow the link:

https://support.google.com/analytics/answer/6004245?hl=en

Websites and webhosting may also automatically record a visitor’s IP address, browser type and date and time of access to specific pages. This may on occasion be used to gain statistics of site visitors from various geographic locations but is not used to identify or monitor individual site visitors.

Wi-Fi

Visitors to Keramikos Ltd may, on request of the password, make use of the company Wi-Fi. While Keramikos Ltd does not purposefully gather information on the use of this, some information may be logged automatically by the operating software of the network routers. This data may include information about the device, volumes of data used, website and applications used and the time and location of access. Keramikos Ltd will not access this information or provide it to another party except if legally required to do so.

CCTV

Keramikos Ltd records CCTV on the company sites to fulfil legal and insurance obligations and to help ensure the safety of visitors and staff. This data is maintained in a secure location and is not retained for more than 30 days under ordinary circumstances. CCTV data will not be shared with any other party except where there is a compelling reason or legal requirement to do so.

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via the F1 key).

Google Analytics Opt-Out

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html

Contact and Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the GDPR. Every effort has been made to ensure a safe and secure form to email submission process but users using such form to email processes do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Individual’s Rights

Keramikos Ltd is fully committed to maintaining the rights of individuals to view, amend or delete their personal data, as defined under the current GDPR legislation.  We reserve the right to levy a charge for this where appropriate and allowed by the Information Commissioner’s Office.  If you wish to raise a request, please contact us.

This document in no way restricts your individual rights as defined in current legislation and where any conflict occurs, current legislation takes precedence.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

While every effort is made to do so, the owners of this website cannot guarantee or verify the contents of any externally linked website. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Resources & Further Information

May 2018 Edited & customised by: Keramikos Ltd.
Company Registration Number: 02724390 (England and Wales).
Registered office address: Unit A Azalea Close, Clover Nook Industrial Park, Somercotes, Alfreton, Derbyshire, DE55 4QX